Privacy Statement

Moneycorp is committed to ensuring that your personal information is used correctly and in accordance with the law.

In this policy:

  • “we”, “us” and “our” means TTT Moneycorp Limited (trading as Moneycorp).
  • "POL" means Post Office Limited.
  • "FRES" means First Rate Exchange Services Limited

The sort of personal information we collect

Information such as your name and address, payment information and other personal details that you give us when you purchase our services.

How we collect your personal information

We will ask you for it when you purchase our services whether online, over the telephone or otherwise. There is a privacy notice contained within our terms and conditions but you should also refer to this privacy policy, which we may amend from time to time. We will update the information we hold on you as and when you provide it to us during our communications with you. You should advise us if the information we hold for you needs updating or is no longer accurate. You should be aware that telephones calls may be monitored as a record of contracts you enter into with us, for the prevention or detection of crime or for training and quality control purposes.

In relation to our websites:

  • We will not collect personal information about you through the browser when you browse our websites.
  • Our web sites will, however, log your IP address so that it is then recognized next time you visit our website.
  • We also use cookies to personalize your next visits to our websites and to measure volumes and patterns of website usage. View our Cookie Policy.

How we use your personal information and who else will have access to it?

  • We will use your information to facilitate your order or enquiry and complete the delivery of our services. This may include passing your information to identity or credit referencing agencies. A record of this process may be kept to help other organisations to verify your identity. It may be passed to financial or other organisations to prevent fraud.
  • We may use your information to enforce our rights if necessary.
  • Our auditors or professional advisors may have access to your information or any prospective assignee of our business but only under obligations of confidentiality.
  • Information will only be passed to a third party to facilitate your order or enquiry (for example third party banks involved in the payment process or our sub-contractors who are involved in facilitating our service) or for legal reasons (including passing your information to a regulator, such as the Financial Conduct Authority or a law enforcement authority, such as the police or to HMRC).Your information may be transferred outside the European Economic Area (EEA) to facilitate the purposes set out here.
  • Information relating to website usage will be used by us but may also be passed in aggregated statistical format to the third party service provider who facilitates visitor access to our website.
  • We may wish to use the information that we gather on you to provide you with information on our goods and services, which may include you receiving promotional mailings and e-mails or other electronic communications. If you do not wish your information to be used in this way please let us know either by indicating in the tick boxes when providing us with your details or by contacting us using the contact details set out below.
  • We may transfer your information to POL for marketing purposes.
  • Your information may be used, where possible in anonymous or aggregated format, to assist in servicing and maintaining our databases.
  • We may use your personal data to ensure that our systems are tested thoroughly, This ensures that the system can cope with comparable volumes of information, that a wide range of realistic scenarios is covered and that the test will reflect all the possible combinations that occur in the real environment. Test systems are isolated from external networks to ensure that live systems are not compromised. In addition, to ensure data is not compromised, we carry out various risk assessments, and have implemented safeguards to ensure data security.
  • We may transfer your information to a replacement provider of the services.
  • As a customer of POL, the data you pass to us will be held by us as the data controller for the purposes of providing our services and processed by FRES (POL's foreign exchange service outsource co-ordinator) as data processor. We will process data in accordance with this policy. POL is the data controller in respect of your information transferred to POL for its own marketing and commercial purposes. FRES will use your personal data to provide the services and POL and FRES may use your personal data to promote the services or other services of POL similar to those for which you have subscribed, in this case foreign exchange and payment services. POL will only communicate with you in relation to its other products and services if you have consented to them doing so. POL may communicate with you by post, telephone, email, text message or other electronic means. You may advise POL or us if you do not want your data to be used in connection with the provision of our services. You should contact POL if you wish to opt out of receiving marketing communications from them; you will be given the opportunity to opt out on each marketing communication you receive from POL. Alternatively, you may at any time express your preferences as to how your data is used by POL by writing to the Marketing Preference Team, Post Office Limited, 148 Old Street, London, EC1V 9HQ. POL my use your data as required by law, regulation or competent authority. We are not responsible for how POL uses your personal data.

The principles which govern how we process your information

  • Your data will be processed fairly and in accordance with your rights and the law.
  • We will only use your information as described in this policy unless we otherwise seek your permission.
  • All information is kept securely and all staff members with access to personal data have to certify that they understand the nature of and will abide by their obligations under the Data Protection Act 1998 and our company data protection policy. All staff members have signed confidentiality undertakings in relation to client data. As well as our data protection policy, which governs how we process data throughout our group of companies, we have separate policies for our overseas subsidiaries and a separate suite of internal policies which govern information security. These are regularly reviewed and updated and training is given to staff members to ensure their compliance. We have state-of-the-art security around our IT network. We cannot guarantee the security of communications sent via the Internet.
  • Data protection is something that we continually review to ensure that information is not kept for longer than is necessary and is as accurate and current as possible. We may periodically send out a questionnaire to all our clients asking them to update the information that we hold on them.
  • We will provide you with details of the information that we hold on you should you request it. We may not be able to provide information should it contain references to other people or our proprietary information, be protected by legal privilege or any other legal reason or should we no longer have it.
  • Where we pass your information to a foreign jurisdiction, we will ensure that the protection around your personal data is no less rigorous than applies to the information we hold in the UK. Our foreign subsidiary companies in Australia, France, Spain and the USA are all compliant with data protection standards in those regimes.

Contacting us about this notice

If you wish to speak to us about anything contained in this notice or you wish to find out more about our data protection policy generally please contact:

Matthew Cook (Head of Legal),
TTT Moneycorp Limited,
Zig Zag Building, Floor 5, 70 Victoria Street,
London,
SW1E 6SQ .

If you no longer wish to receive promotional mailings or e-mails please e-mail matthew.cook@moneycorp.com or telephone Matthew Cook on 020 7808 0542.

We will aim to remove your data from our systems as soon as possible after you ask us to do so. We may not be able to remove your data where it is embedded in our IT systems or we are required to retain it for legal or regulatory purposes. Where we do retain it in these circumstances it will be subject to restricted access rights.

On withdrawal of your consent we will not be able to provide our services to you and we shall have no liability for our failure to be able to do so as a result. We may still be obliged by law to retain and use your information.

Summary of Terms

Browser

A web browser is a software application that enables a user to display and interact with HTML documents hosted by web servers or held in a file system. Popular browsers available for personal computers include Microsoft Internet Explorer, Mozilla, Firefox, Opera, Netscape, Safari and Konqueror.

Cookie

A cookie is information that a web site puts on your hard disk so that it can remember something about you at a later time. Typically, a cookie records your preferences when using a particular site. Using the web's Hypertext Transfer Protocol (HTTP), each request for a web page is independent of all other requests. For this reason, the web page server has no memory of what pages it has sent to a user previously or anything about your previous visits. A cookie is a mechanism that allows the server to store its own information about a user on the user's own computer. You can view the cookies that have been stored on your hard disk (although the content stored in each cookie may not make much sense to you). The location of the cookies depends on the browser. Internet Explorer stores each cookie as a separate file under a Windows subdirectory. Netscape stores all cookies in a single cookies.txt file. Opera stores them in a single cookies.dat file.

IP (Internet Protocol)

Protocol/Internet Protocol is the basic communication language or protocol of the internet. It can also be used as a communications protocol in a private network (either an intranet or an extranet). When you are set up with direct access to the internet, your computer is provided with a copy of the TCP/IP program just as every other computer that you may send messages to or get information from also has a copy of TCP/IP.

IP address

An identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route messages based on the IP address of the destination. The format of an IP address is a 32-bit numeric address written as four numbers separated by periods. Each number can be zero to 255. For example, 1.160.10.240 could be an IP address.

Web Server

Delivers (serves up) web pages to your computer.