Improvements to International Payments
On 2 May 2014 we made some key changes to our International Payments service. The service is now provided by TTT Moneycorp Ltd and has been optimised for phones and tablets and features a number of additional enhancements. All your current services remain the same.
As a result of these changes, we’ve had to update our terms and conditions. We are also taking this opportunity to update our customer records so the next time you login, you will be requested to provide your up-to-date contact information as well as agree to the revised terms and conditions.
Why has Post Office changed the service?
Post Office has changed supplier to offer a faster, simpler system for making international payments. As well as significant improvements to the online platform, the currencies and destinations we offer payments to, has increased.
Is this Phishing/has the website been taken over fraudulently?
The only way to access the service is through the official Post Office website. They will be able to confirm that this is not a fraud. There have been communications by email, from both the previous supplier and Post Office to ensure that you are aware of the change in service.
Why do I have to verify my details?
As a payment service provider regulated by the FCA, we are obliged to confirm the registration details of all our clients when moving suppliers.
Why is my login not working?
In updating the service we have improved our login procedures to offer a higher level of security for our clients. In order to login to your account you will need to verify your details the next time you login. While this may take a few minutes to complete, we feel it will be worthwhile to ensure the highest security of your details and funds.
Who do I contact about my transaction?
If your transaction was conducted before the 3rd May 2014 call 01753 829019.
If your transaction was conducted on or after the 3rd May 2014 please login to your account at www.postofficeinternationalpayments.co.uk
or call us on 0800 180 4809 / +44 (0)203 162 8080.
When I previously registered, I did not have to supply any documentation. Why do I have to now?
There are many systems used for identity checking. There can be many reasons that on one system you are recognised while on another you are not. In this instance we need this documentation because the system has been unable to verify you at your address.
Why do I need to provide compliance documentation again to make a payment?
If you are sending money to a High Risk Jurisdiction we are legally required to obtain documentation to support the transfer. As a payment service provider regulated by the FCA, we are unable to rely on documents provided by a previous supplier.
Will the transfer times and exchange rates for payments be the same?
Yes. In changing supplier we have ensured, at least the same level of service on all counts, however, in the great majority of instances there should be an improvement.
Which account details do I send funds to pay for my currency?
The accounts that you send funds to have changed – full details can be found online
What is the maximum/minimum I can transfer?
From £250 to £70,000 if you are paying by debit or credit card. You can make a transfer of up to £300,000 online, and there is no maximum limit over the telephone.
Is the company authorised by the FCA?
The International Payments service is provided by Moneycorp. Moneycorp is a trading name of TTT Moneycorp Limited. Registered in England: No. 738837.
TTT Moneycorp Limited is authorised and regulated by the Financial Conduct Authority for the provision of payment services. Moneycorp FRM is authorised and regulated by the Financial Conduct Authority for the conduct of designated investment business.
How long has the company been in operation?
Moneycorp has been dealing in foreign exchange since 1979.
What is the net worth of the company?
As at 31 December 2012, the net assets of TTT Moneycorp Ltd were £18.5m.
What is the company’s Dun & Bradstreet Rating?
Moneycorp has a Dun & Bradstreet rating of 4A1*.
The Dun & Bradstreet Maximum Credit Rating for Moneycorp is £23,333,500*.
*Ratings taken from DNBi Report dated 30/10/2013
How do I make a query or report an issue?